The Original Pancake House To-Go Order Policy
Here at The Original Pancake House we take a lot of pride in our product. This is not only The Original Pancake House way that has been expected out of every franchisee since 1953, but it is also our personal passion here at the Alpharetta location. We are not a big corporate operation with a headquarters three states away. We are a small, single restaurant, family run operation with only one phone line that rings at our front desk and in our office. We are proud to call ourselves an Original Pancake House franchisee and therefore gladly pay the royalty to do so. We respectfully follow the franchise rules and make our own policies, for this particular restaurant, that we feel holds to the OPH standard.
Our policy on To-Go orders is that they will not be available at times that we are on a waiting line. At the times that we have enough customers willing to dine with us that there is a wait to be seated, which is typically a period of hours on the weekends and some holidays, to-go orders will not be available.
Some restaurants have a to-go window or a separate to-go entrance and a designated to-go staff, phone line, and even a designated to-go menu. We don't have those things and are not interested in doing things that way. We hand crack every single egg that is cooked to order and flip every single (made from scratch) pancake to order. Therefore; in order to cook a to-go ticket while we are on a waiting line, we would have to put that order ahead of everyone that is waiting in our lobby and this is just not fair. Everyone that is in our waiting line would have to wait that much longer for us to cook the to-go orders that were put ahead of them. So to us, it is not about losing the to-go sale, but rather holding to the standard of our “first come first serve policy” for our customers that are waiting to dine with us.
We appreciate our loyal customers, and we realize that our customers are willing to wait in line to eat with us knowing that we do things as fast and efficiently as possible, without, compromising the quality of our product; therefore, we are limiting to-go orders to weekdays and times, within our business hours, on weekends and holidays that we do not have customers waiting in line to be seated.
Thank you for your understanding, cooperation, and your business!